Shipping policy

At glide., every desk mat is custom printed in Houston, Texas and shipped directly to you. Below you’ll find information about processing times, shipping rates, tracking, and international orders.

U.S. Shipping

We offer FREE standard shipping on all U.S. orders.

If you need your order sooner, expedited shipping options may also be available at checkout. Available services and prices are calculated based on your order and delivery address and may include services from carriers such as UPS, FedEx, or USPS.

The shipping option you select applies to your entire order unless otherwise indicated at checkout.

Processing Time

Because our desk mats are custom printed to order, please allow time for your order to be produced before it ships.

Most orders are processed and shipped within 1–3 business days. Processing times may occasionally be longer during holidays, periods of high order volume, or other exceptional circumstances.

Shipping transit times shown at checkout begin after your order has been processed and handed over to the carrier.

Canada Shipping

We offer flat-rate standard shipping to Canada.

The shipping charge shown at checkout applies to the order as a whole, so ordering multiple desk mats does not necessarily result in a separate shipping charge for each item.

Expedited shipping options may be available at checkout for an additional charge.

International Shipping

We ship to many countries outside the United States and Canada.

International shipping rates are displayed at checkout based on the destination and available shipping options. In some regions, we subsidize a portion of the shipping cost to keep international shipping more affordable.

Delivery times vary by country and may be affected by customs processing.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the shipping price paid to glide.

Customs inspections or processing may also cause delays beyond the estimated delivery window.

Tracking Your Order

Once your order has shipped, you’ll receive a shipping confirmation email containing tracking information.

Please allow some time for tracking information to update after the carrier receives your package.

Delivery Estimates

Estimated delivery dates and transit times are provided for convenience and are not guaranteed.

Carrier delays, weather, holidays, customs processing, incorrect addresses, and other circumstances outside of our control may affect delivery times.

Incorrect or Incomplete Addresses

Please make sure your shipping address is complete and accurate before placing your order.

If you notice an error after ordering, contact us as soon as possible at support@glidemousepads.com. We’ll make every reasonable effort to update the address before shipment, but we cannot guarantee changes once an order has been processed.

If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may be required to reship the order.